Is there a specific statutory duty on HR Department personnel to respond to employee requests? Employees at one company are having trouble getting responses, forms, help of any kind about a range of issues...FMLA, worker's comp, health insurance, etc.

Would one file a complaint with the DOL on the federal law issues and with the appropriate state agency for state law issues? Thanks for your help.

If state and federal laws aren't being followed, then I wouldn't be surprised if someone filed a complaint with the DOL or any other agency that could come into play. As far as the HR department just not getting back to people on general questions, there's nothing illegal about it, but good luck retaining employees that get a cold shoulder from the company they work for.